Applied AI Cases
Follow the decision.
Examine the evidence.
Applied AI rarely has one obvious answer.
AgentIQ Cases use realistic scenarios to examine the decisions that connect business outcomes, AI capability, system design, evidence, and value.
Each case asks the reader to consider:
- What would you investigate?
- What assumptions matter?
- What evidence is missing?
- What would change the decision?
Read the situation. Inspect the evidence. Decide what you would do next.
Case 001 · Service operations
Illustrative scenario
Hypothetical inputs for reasoning — not observed results
The AI answer improved.
The business outcome barely moved.
A service organization introduces an AI assistant to reduce end-to-end resolution time.
- Answer quality
- +22%
- Initial response time
- −38%
- End-to-end resolution time
- −4%
Observation
The technical metrics improve.
Implication
The business outcome barely changes.
What would you investigate next?
Model
The model may still matter, but the small movement in end-to-end resolution suggests the dominant constraint may sit elsewhere.
Retrieval
Relevant if missing or incorrect information is causing rework, delays, or poor downstream decisions.
Workflow
A strong hypothesis if answering the question is only one step inside a longer service process.
Handoffs
Important when work repeatedly moves between people, queues, functions, or approval stages.
Downstream actions
Critical if resolution depends on operational actions that remain manual or disconnected.
Autonomy
Useful only if manual decision or execution is genuinely constraining the outcome — not simply because agentic technology is available.
The next investment depends on where the actual constraint sits.
AgentIQ principle
Follow the constraint, not the metric.
How to read a case
Situation → Evidence → Decision → Trade-offs → Analysis → What would change the decision
Situation
What is happening?
Evidence
What do we actually know?
Decision
What choice must be made?
Trade-offs
What do we gain or give up?
Analysis
What explanation best fits the evidence?
Change condition
What new evidence would change the decision?
Read the evidence label
Not all cases use the same kind of evidence.
- Illustrative
- Hypothetical scenario created for reasoning.
- Published
- Based on public research, documented cases, or published evidence.
- Practitioner
- Based on real-world practitioner experience with appropriate context.
- Experiment
- Based on original testing, analysis, or evaluation.
Case 001 uses hypothetical figures for reasoning only. No organization, deployment, or observed result is represented.